Privacy Policy

ChartDojo ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading simulation platform and related services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, username, and password when you register
• Profile Information: Trading preferences (asset class, trading style), timezone settings
• Payment Information: Processed securely by Stripe; we do not store your full credit card details
• Support Communications: Messages you send through our support ticket system
• Affiliate Information: Payout details if you participate in our affiliate program

1.2 Information Collected Automatically

• Trading Activity: Simulated trades, session history, performance metrics (all virtual)
• Device Information: Browser type, operating system, device type
• IP Address: Used for security, fraud prevention, and trial abuse prevention
• Usage Data: Pages visited, features used, time spent on the platform
• Log Data: Server logs including access times, errors, and request details

1.3 Information from Third Parties

• Payment Provider: Transaction confirmation and subscription status from Stripe
• Referral Information: If you signed up through an affiliate link

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our trading simulation platform
• Process your transactions and manage your subscription
• Send transactional emails (account verification, password reset, subscription confirmations)
• Generate AI-powered trade analysis and feedback
• Track your simulated trading performance and progress
• Respond to your support inquiries
• Prevent fraud, abuse, and unauthorized access
• Enforce our Terms of Service
• Analyze usage patterns to improve the platform
• Send marketing communications (with your consent; you can opt out anytime)

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1 Service Providers

• Stripe: Payment processing and subscription management. Stripe Privacy Policy
• Moonshot AI (Kimi): AI-powered trade analysis. Trade data sent for analysis does not include your personal identity. Kimi OpenPlatform Privacy Policy
• Resend: Email delivery service. Resend Privacy Policy
• Hosting Providers: Cloud infrastructure for running our services

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Maintain your login session and remember your preferences
• Functional Cookies: Store your theme preference (dark/light mode)
• Analytics: Understand how users interact with our platform (if enabled)

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing (bcrypt)
• Regular security audits and updates
• Access controls limiting employee access to personal data
• Secure token-based authentication

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or compliance purposes.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing emails at any time
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

8. International Data Transfers

Our services are hosted in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our Service, you consent to this transfer.

9. Children's Privacy

ChartDojo is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete that information promptly. If you believe we may have collected information from a child under 18, please contact us.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how we use it
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

11. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• The right to access, update, or delete your information
• The right to rectification
• The right to object to processing
• The right to data portability
• The right to withdraw consent
• The right to lodge a complaint with a supervisory authority

Our legal basis for processing your personal information includes: contract performance, legitimate interests, and consent where applicable.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: